Submit Ticket

If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

Report a fault - If you have a Grade 1 Emergency Breakdown please call 0844 472 9500 Grade 1 Breakdowns are classed as; Complete loss of power Suspected gas leak / smell gas at the property No hot water and heating (Winter Months) Water leak damaging the property If you do not have a Grade 1 Breakdown, please click here & fill out the form below. Please fill out the form giving as much information as possible to help us allocate the right engineer for the job. All breakdowns are treated in strict priority order, you will receive a call within 24-48 hours to schedule an engineer;